Meter Data Provision Requests

You or a person authorised by you can obtain your Meter Read Data by submitting a request to meterdatarequest@commander.com.

To confirm you are authorised to request this information, you will need to supply the below details, via email. You can review the Commander Group Privacy Policy for further information.

*Please note, an authorised third party will be required to obtain consent from the responsible person and produce evidence of this at the time of the request.

Customer requests

Customer Details

Account Number:
Customer Name:
Address:
Contact No:
Email Address:
National Meter Identifier (NMI/s) (this will be on the back of your bill/s):
Date of Birth:
Desired method of delivery(detailed report via email or Summary report via post):


Third Party Data Requests
If you are an authorised third party, we require:

Your Full Name:
Contact No:
Email Address:


If you are requesting meter data on behalf of a Commander Power & Gas customer please include a signed statement that you have received explicit informed consent from our customer to receive their information and submit your request with all the customer details as defined above. (Please note, this will be required for each customer on multiple requests).

Commander Power & Gas will use our best endeavours to confirm with each customer that consent was provided, and will not provide customer data without confirmation.

Your request will be submitted for review, we will provide all available Meter Data within 10 business days. 

We will contact you within three business days should there be any concerns or delays in actioning your request.

If your enquiry is in regards to multiple site, please provide us with the details of each site.

 

You can call us on 1800 260 365 if you need any further information.